Terms of Service

The Service is a beta release: it is experimental, under active development, and provided for evaluation. Features may change, break, degrade, or be removed at any time without notice. Published pages, forms, tracking, integrations, and the dashboard may be interrupted or unavailable. Data may be modified or lost. We make no commitment to uptime, durability, or continuity of any feature during the beta.

The Service is for business use. You must be at least 18 and able to form a binding contract; if you accept on behalf of a company, you represent that you have authority to bind it. Keep your registration information accurate and your credentials, API keys, and tokens confidential; you are responsible for all activity under them until you notify us at support@granvl.com of a compromise.

• You are responsible for monitoring your own campaigns, landing pages, and lead delivery, and for maintaining fallbacks for anything business-critical.
• You are responsible for the content you publish through the Service, including its legality, accuracy, and compliance with advertising-platform policies and applicable law (including consumer-protection and privacy law in your jurisdiction).
• You are responsible for the third-party accounts you connect (ad platforms, CRMs, lead distributors) and for the costs those platforms bill you, including ad spend.
• You will not use the Service for unlawful, deceptive, or abusive purposes, to publish malicious content, or to attempt to breach or overload the Service.

The Service is designed to be operated by AI agents as well as people, through our APIs and MCP server. Actions taken by an agent connected with your credentials are your actions, including creating and publishing pages, modifying campaigns, and acting on connected ad accounts. You are responsible for supervising your agents, for the autonomy you give them, and for all consequences of what they do, including content they publish and spend they cause, to the same extent as if you performed the action yourself. Scope and revoke agent credentials appropriately; we may rate-limit or suspend access that degrades the Service or appears compromised.

Parts of the Service are powered by large language models. When you use the in-app agent, hosted funnel analysis, briefs, copy generation, research, or any feature labelled as AI, the text you type and the workspace data needed to answer it (funnel structure, page copy, aggregate performance numbers, and files you attach) are sent to third-party model providers to generate the response. Today those providers include OpenAI, Anthropic, and Google, reached through OpenRouter, and may include other providers OpenRouter routes to; the specific provider can vary by feature and by request. Research features may also send the pages you ask us to look at to Exa, Firecrawl, or Apify.

We try our best to keep that data from being kept or learned from. We enable zero data retention and no-training settings wherever a provider offers them, we disable request logging where it can be disabled, and we send only what the request needs — never your leads’ contact details, which by design do not exist on our servers. These are best-effort controls: we do not operate the providers, and we cannot guarantee zero retention on their side. If you require guaranteed zero retention, connect your own agent through our MCP server instead, so prompts go only to a provider you have a direct relationship with. Hosted AI is off until a workspace owner or admin accepts these terms in the product, and we will ask for acceptance again whenever this section changes materially.

AI output can be wrong. Review what the agent produces before publishing it, and treat performance summaries as analysis, not as fact.

The Service is offered on monthly subscription plans priced as shown in the product. Every new workspace gets a free trial (currently 7 days) with no payment method required. When the trial ends, the dashboard and agent features are paused until a plan is active; pages you have already published continue to be served and leads continue to be delivered to your integrations during that time. We may extend free access to selected early-access members at our discretion.

Subscriptions are billed monthly in advance through our payment provider, Stripe, and renew automatically until cancelled. You can cancel at any time from the billing portal; access continues until the end of the period you have paid for. If you cancel within 7 days of your first payment, write to support@granvl.com and we will refund that payment in full; after that we do not issue prorated refunds for unused time. Prices may change with at least 30 days’ notice, effective at your next renewal. Fees exclude applicable taxes, which the payment provider collects where required.

Some features generate images, video, or audio, or run web, advertising, and keyword research, using third-party models and data providers (“Capabilities”). We offer them so you can do that work from one place with one bill; we are not a reseller of any provider’s API, and you never receive provider access, endpoints, or keys. Capabilities are available to workspaces on a paid plan and are paid for with prepaid credits.

Credits. Credits (shown in the product as “Tool credits”) are bought in packs through the Service, priced at or near what the underlying providers charge us plus a small margin to cover payment fees and failures. One pool of credits pays for every Capability and for hosted AI in the Service. Each Capability shows its credit price before it runs; generations that fail or are cancelled are not charged. Purchased credits do not expire. They have no cash value, cannot be transferred between workspaces or resold, and are spent after any credits included with your plan. Unused purchased credits are refundable within fourteen days of purchase and otherwise non-refundable, except where the law requires otherwise. If you close your account, unused credits are forfeited unless you request a refund of a pack bought within the previous fourteen days; credits are forfeited without refund if we terminate your account for breach of these Terms. We may change credit prices as provider prices change, add or remove models, and apply per-workspace rate and spending limits to prevent runaway use. Workspace owners, admins and members can spend credits through the Service or a connected agent; it is your responsibility to manage who has that access.

Where your request goes. When you use a Capability, we send only the prompt or query you (or your agent) wrote and the reference files you chose to the provider serving the model you selected. We never include other workspaces’ data, your leads’ contact details, your workspace context file, or internal platform data. Some models are served by providers located outside the United States and the European Union, including Singapore. Each model shows where it is served, and a workspace owner can restrict generation to providers in chosen regions. The current providers, their locations, and their data terms are listed at granvl.com/subprocessors.

Provider terms apply to you. Each provider sets conditions on how its models and data may be used. By using a Capability you agree to comply with the acceptable use terms of the provider serving it, as linked from granvl.com/subprocessors, and you are responsible for your users and agents doing the same. Those providers are intended third-party beneficiaries of this section and may enforce it directly. In particular, you must not use Capabilities to: depict, clone, or imitate the likeness or voice of a real person without that person’s documented, informed consent; create content involving minors; create deceptive advertising, false endorsements, or impersonations of people, brands, or organisations; produce political campaign material; or create anything illegal, infringing, or harmful. You must not remove or alter watermarks, content credentials, or other provenance signals that providers embed in generated content, and you must disclose that content is AI-generated where the law or the platform you publish on requires it.

Outputs. As between you and us, you own the images, video, audio, and reports a Capability produces for you, subject to the terms of the provider that generated them. Generated content may not be unique and similar outputs may be produced for others. Research results are for use within your workspace: you may use and build on them, but you may not resell raw results, export them in bulk to build datasets, or redistribute provider data outside the Service. Advertising examples from ad-intelligence providers are shown from the provider’s own links and may stop being available.

Our controls. We screen prompts and outputs for prohibited content, keep a record of what was sent for each request so misuse is traceable, and may refuse, rate-limit, or suspend Capabilities for a workspace that violates this section or a provider’s terms. Models depend on their providers and may change, be delayed, or be withdrawn at any time; we will refund credits for a request we could not fulfil but owe no other remedy for a model becoming unavailable. Review every output before you use it.

You retain ownership of the content you create and publish through the Service. You grant us the limited rights needed to host, cache, serve, and display that content to operate the Service. We may remove content or suspend accounts that violate these Terms. If you send us feedback or suggestions, we may use them without restriction or compensation.

Our handling of personal information is described in our Privacy Policy at granvl.com/privacy. Where we process your page visitors’ data on your behalf, the Data Processing Agreement at granvl.com/dpa forms part of these Terms; our vendors are listed at granvl.com/subprocessors.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, LEADS, DATA, AD SPEND, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, A PUBLISHED LANDING PAGE BECOMING UNAVAILABLE, A FORM FAILING TO DELIVER SUBMISSIONS TO YOUR CHOSEN DESTINATION, TRACKING OR ANALYTICS BEING INACCURATE, OR AN ADVERTISING INTEGRATION BEHAVING UNEXPECTEDLY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AND CAD $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend and indemnify granvl against claims and expenses (including reasonable legal fees) arising from the content you publish, your use of the Service in violation of these Terms or applicable law, your advertising activity and violations of ad-platform terms, or actions taken by your agents or team members.

You may stop using the Service at any time. We may suspend or terminate access at any time during the beta, with or without cause. We’ll make reasonable efforts to give notice before discontinuing the Service entirely. Sections 5, 7–9, 11, and 12 survive termination.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there. The courts located in British Columbia have exclusive jurisdiction over disputes arising out of these Terms or the Service.

These Terms, together with the Privacy Policy, Cookie Policy, and DPA, are the entire agreement between you and granvl about the Service. If a provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

We may update these Terms as the product evolves. Material changes will be reflected on this page with an updated date; continued use after a change constitutes acceptance.

Questions about these Terms: support@granvl.com.